Terms and Conditions (Refund & Returns Policy)

We are delighted that you chose shopping at Miss Aaliyah Trends.

for any reason that you are not satisfied with usage, purchase kindly review our Terms and conditions. These Terms and conditions, inclusive of the Policies have been created to help and guide the buyer to understand our terms of business as below.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Terms and conditions:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Miss Aaliyah Trends, Sirineveler mah fetih cad no: 62 D 3 Istanbul Turkey.

Service refers to the Website.

Website / platform refers to Miss Aaliyah Trends, accessible from https://www.missaaliyahtrends.com

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

1. Introduction

1.1 Miss Aaliyah Trends operates an e-commerce platform consisting of a website and mobile application (“marketplace”), together with supporting logistics and payment infrastructure, for the sale and purchase of consumer products globally.

1.2 These general terms and conditions shall apply to buyers on the marketplace and shall govern your use of the marketplace and related services.

1.3 By using our marketplace, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our marketplace.

1.4 If you use our marketplace in the course of a business or other organizational project, then by so doing you:

1.4.1 confirm that you have obtained the necessary authority to agree to these general terms and conditions;

1.4.2 bind both yourself and the person, company or other legal entity that operates that business or organizational project, to these general terms and conditions; and

1.4.3 agree that “you” in these general terms and conditions shall reference both the individual user and the relevant person, company or legal entity unless the context requires otherwise.

2. Registration and account

2.1. You may not register with our marketplace if you are under 18 years of age (by using our marketplace or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).

2.2 You may register for an account with our marketplace by completing and submitting the registration form on our marketplace.

2.3. You represent and warrant that all information provided in the registration form is complete and accurate.

2.4. If you register for an account with our marketplace, you will be asked to provide an email address/user ID and password and you agree to:

2.4.1 keep your password confidential;

2.4.2 notify us in writing immediately (using our contact details provided at section (23) if you become aware of any disclosure of your password; and

2.4.3 be responsible for any activity on our marketplace arising out of any failure to keep your password confidential, and that you may be held liable for any losses arising out of such a failure.

2.5. Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.

2.6. We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same.

2.7 You may cancel your account on our marketplace by contacting us as provided at section

3. Terms and conditions of sale

Terms and conditions of sale
3.1.   You acknowledge and agree that:
3.1.1.   the marketplace provides an online location for buyers to purchase products;
3.1.2.   we shall accept binding sales with buyers; and

3.1.3. a contract for the sale and purchase of a product or products will come into force between the buyer and us, and accordingly you commit to buying the relevant product or products, upon the buyer’s confirmation of purchase via the marketplace.

3.2 Subject to these general terms and conditions, our terms of business shall govern the contract for sale and purchase by the buyer. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and Miss Aaliyah Trends:

3.2.1. the price for a product will be as stated in the relevant product listing;
3.2.2. the price for the product must include all taxes and comply with applicable laws in force from time to time;

3.2.3. delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, will only be payable by the buyer if this is expressly and clearly stated in the product listing;

3.2.4. products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available to the buyer; and

4. Payments

4.1. You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.

5. Returns and refunds

5.1 Returns of products by buyers and acceptance of returned products by Miss Aaliyah Trends shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.

5.2 Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:

5.2.1.    in respect of the product price;
5.2.2. local and/or international shipping fees (as stated on the refunds page); and
5.2.3.    by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.
5.3.   Returned products shall be accepted and refunds issued by Miss Aaliyah Trends.
5.4.   Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

6.Your Order Cancellation Rights

You are entitled to cancel Your Order for refund within 48 hours after you purchase the order clearly stating why you cancelled.

The deadline for cancelling an Order is within 48 hours from the date on which you purchased the order or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@missaaliyahtrends.com

We will reimburse You within 30 days from the day on which we receive the cancelation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

7.Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 20 days
The Goods are in the same packaging and unused whatsoever in any way

The following Goods cannot be returned:

in case goods were shipped and you have a tracking number for the shipment until the finish of 30 days and the delay time of the cargo courier of 20 extra days.
if the products you received are the exact ones and they did not meet your expectations or satisfaction that you did not like them.
The items are not suitable for return due to mistakes and errors made by the buyer in sizes or colour orders. if you need to return them for exchange you will cater for all the shipping costs or the extra prices in the exchange.
if the items you ordered for including the sizes and colour in your purchase are the same as you received on delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

7.2. Delivery time

Delivery of shipments is normally within 20 to 30 days from the day after orders are processed.

Order processing time is 5 days thereafter shipped. In case of any shipment delays at the customs or Cargo bay, Couriers are given more extra 20 days for them to deliver the goods.

7.3. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Sirinevler mah fetih cad no: 62 D.3

Istanbul Turkey.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

8.Use of website and mobile applications

8.1. In this section 8 words “marketplace” and “website” shall be used interchangeably to refer to Miss Aaliyah Trends ’s websites and mobile applications. You may:

8.2.1. view pages from our website in a web browser;

8.2.2. download pages from our website for caching in a web browser;

8.2.3. print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;

8.2.4. stream audio and video files from our website using the media player on our website; and 8.2.5. use our marketplace services by means of a web browser, subject to the other provisions of these general terms and conditions.

8.3. Except as expressly permitted by section 8.2 or the other provisions of these general terms and conditions, you must not download any material from our website or save any such material to your computer.

8.4. You may only use our website for your own personal and business purposes in respect of selling or purchasing products on the marketplace.

8.5. Except as expressly permitted by these general terms and conditions, you must not edit or otherwise modify any material on our website.

8.6. Unless you own or control the relevant rights in the material, you must not: republish material from our website (including republication on another website);

8.6.1. republish material from our website (including republication on another website);

8.6.2. sell, rent or sub-license material from our website;

8.6.3. show any material from our website in public;

8.6.4. exploit material from our website for a commercial purpose; or

8.6.5. redistribute material from our website.

8.7. Notwithstanding section 8.6, you may forward links to products on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.

8.8. We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

8.9. You must not: 8.9.1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

8.9.2. use our website in any way that is unethical, unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

8.9.3. hack or otherwise tamper with our website; probe, scan or test the vulnerability of our website without our permission; 8.9.5. circumvent any authentication or security systems or processes on or relating to our website;

8.9.6. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

8.9.7. impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity); 8.9.8. decrypt or decipher any communications sent by or to our website without our permission;

8.9.9. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

8.9.10. access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

8.9.11. use our website except by means of our public interfaces;

8.9.12. violate the directives set out in the robots.txt file for our website;

8.9.13. use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or 8.9.14. do anything that interferes with the normal use of our website.

9.Copyright and trademarks

9.1. Subject to the express provisions of these general terms and conditions:

9.1.1. we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and 9.1.2. all the copyright and other intellectual property rights in our website and the material on our website are reserved.

9.2. Miss Aaliyah Trends ’s logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

9.3. The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.

10.Data privacy

10.1. Buyers agree to processing of their personal data in accordance with the terms of Miss Aaliyah Trends ’s Privacy and Cookie Notice.

10.2. Miss Aaliyah Trends shall process all personal data obtained through the marketplace and related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.

11.Due diligence and audit rights

11.1. We operate an anti-money laundering compliance program and reserve the right to perform due diligence checks on all users of the marketplace.

11.2. You agree to provide to us all such information, documentation and access to your business premises as we may require:

11.2.1. in order to verify your adherence to, and performance of, your obligations under this Agreement;

11.2.2. for the purpose of disclosures pursuant to a valid order by a court or other governmental body; or 11.2.3. as otherwise required by law or applicable regulation.

12.Miss Aaliyah Trends ’s role as a marketplace

12.1. You acknowledge that:

(1.) 12.1.1. we do not confirm the identity of all marketplace users, check their credit worthiness or bona fides, or otherwise vet them;
(2.) 12.1.2. we do not check, audit or monitor all information contained in listings; we are not party to any contract for the sale or purchase of products advertised on the marketplace;

12.1.3. we are not party to any contract for the sale or purchase of products advertised on the marketplace;

12.1.4. we are not involved in any transaction between a buyer and a seller in any way, save that we facilitate a marketplace for buyers and sellers and process payments on behalf of sellers; 12.1.5. we are not the agents for any buyer or seller,
and accordingly we will not be liable to any person in relation to the offer for sale, sale or purchase of any products advertised on our marketplace; furthermore we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or purchase of any products and we will have no obligation to mediate between the parties to any such contract.

12.2. We do not warrant or represent: 12.2.1. the completeness or accuracy of the information published on our marketplace; 12.2.2. that the material on the marketplace is up to date; 12.2.3. that the marketplace will operate without fault; or 12.2.4. that the marketplace or any service on the marketplace will remain available.

12.3. We reserve the right to discontinue or alter any or all of our marketplace services, and to stop publishing our marketplace, at any time in our sole discretion without notice or explanation; and you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any marketplace services, or if we stop publishing the marketplace.

12.4. We do not guarantee any commercial results concerning the use of the marketplace. 12.5: To the maximum extent permitted by applicable law and subject to section 13.1 below, we exclude all representations and warranties relating to the subject matter of these general terms and conditions, our marketplace and the use of our marketplace.

13. Limitations and exclusions of liability

13.1. Nothing in these general terms and conditions will:

13.1.1. limit any liabilities in any way that is not permitted under applicable law; or 13.1.2. exclude any liabilities or statutory rights that may not be excluded under applicable law.

13.2. The limitations and exclusions of liability set out in this section 13 and elsewhere in these general terms and conditions: 13.2.1. are subject to section 13.1; and 13.2.2. govern all liabilities arising under these general terms and conditions or relating to the subject matter of these general terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these general terms and conditions.

13.3. In respect of the services offered to you free of charge we will not be liable to you for any loss or damage of any nature whatsoever.

13.4. Our aggregate liability to you in respect of any contract to provide services to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each separate transaction on the marketplace shall constitute a separate contract for the purpose of this section.13.4.

13.5. Notwithstanding section 13.4 above, we will not be liable to you for any loss or damage of any nature, including in respect of:
13.5.1. any losses occasioned by any interruption or dysfunction to the website;
13.5.2. any losses arising out of any event or events beyond our reasonable control;
13.5.3. any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill;
13.5.4. any loss or corruption of any data, database or software; or

13.5.5. any special, indirect or consequential loss or damage.

13.6. We accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the marketplace or these general terms and conditions (this will not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

13.7. Our marketplace includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Indemnification

14.1. You hereby indemnify us, and undertake to keep us indemnified, against:

14.1.1. any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to any third party in settlement of a claim or dispute) incurred or suffered by us and arising directly

or indirectly out of your use of our marketplace or any breach by you of any provision of these general terms and conditions or the Miss Aaliyah Trends codes, policies or guidelines; and

14.1.2. any VAT liability or other tax liability that we may incur in relation to any sale, supply or purchase made through our marketplace, where that liability arises out of your failure to pay, withhold, declare or register to pay any VAT or other tax properly due in any jurisdiction.

15. Breaches of these general terms and conditions

15.1. If we permit the registration of an account on our marketplace it will remain open indefinitely, subject to these general terms and conditions.

15.2. If you breach these general terms and conditions, or if we reasonably suspect that you have breached these general terms and conditions or any Miss Aaliyah Trends codes, policies or guidelines in any way we may:

15.2.1 temporarily suspend your access to our marketplace;

15.2.2. permanently prohibit you from accessing our marketplace;

15.2.3. block computers using your IP address from accessing our marketplace;

15.2.4. contact any or all of your internet service providers and request that they block your access to our marketplace;

15.2.5. suspend or delete your account on our marketplace; and/or 15.2.6. commence legal action against you, whether for breach of contract or otherwise.

15.3. Where we suspend, prohibit or block your access to our marketplace or a part of our marketplace you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

16. Entire agreement

16.1. These general terms and conditions and the Miss Aaliyah Trends codes, policies and guidelines (and in respect of sellers the seller terms and conditions) shall constitute the entire agreement between you and us in relation to your use of our marketplace and shall supersede all previous agreements between you and us in relation to your use of our marketplace.

17. Hierarchy

17.1. Should these general terms and conditions, the seller terms and conditions, and the Miss Aaliyah Trends codes, policies and guidelines be in conflict, these terms and conditions, the seller
terms and conditions and the Miss Aaliyah Trends codes, policies and guidelines shall prevail in the order here stated.

18. Variation

18.1. We may revise these general terms and conditions, the seller terms and conditions, and the Miss Aaliyah Trends codes, policies and guidelines from time to time.

18.2. The revised general terms and conditions shall apply from the date of publication on the marketplace.

19. Severability

19.1. If a provision of these general terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

19.2. If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

20. Assignment

20.1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these general terms and conditions.

20.2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these general terms and conditions.

21.Third party rights

21.1. A contract under these general terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

21.2. The exercise of the parties’ rights under a contract under these general terms and conditions is not subject to the consent of any third party.

22. Law and jurisdiction

22.1. These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.

22.2. Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory.

Contacting us

If you have any questions about our Terms & conditions, Returns and Refunds Policy, please contact us: